Welcome to Novealiya, an online store dedicated to carefully selected products designed to make your daily life simpler, more enjoyable, and more practical.
Our mission
Our mission is to offer you a clear selection of functional and accessible products that meet real needs.
We pay special attention to the presentation of each item so that you can discover its main features before placing your order.
Our approach
At Novealiya, we strive to provide a simple, transparent, and reassuring shopping experience.
Our approach is based on several commitments:
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clearly presenting the features of our products;
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displaying applicable prices and terms before payment;
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providing tracking for shipped orders;
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offering easily reachable customer service;
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communicating accessible delivery and return policies;
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protecting our customers' personal data.
Tracked delivery
Orders are generally processed within 1 to 2 business days.
After processing, tracked delivery is generally estimated between 2 and 5 business days. These timeframes are indicative and may vary depending on the destination, the carrier, and periods of high volume.
Delivery is free for all orders over €30, subject to the conditions displayed at checkout.
60-day returns
You may request a return of an item within 60 days of receiving it, provided it meets the conditions stated in our return and refund policy.
Before any return, please contact our customer service team to obtain instructions and the applicable return address.
Support at your service
Have a question about a product, an order, a delivery, or a return? Our customer service team is available to assist you.
When contacting us regarding an order, please remember to include your full name and order number to facilitate the processing of your request.
Contact us
Novealiya
59 Boulevard Bryas
59170 Croix
Nord-Pas-de-Calais
France
Email: contact@novealiya.com
Phone: +33 6 35 36 52 74
Thank you for your trust and welcome to Novealiya.